Refund policy

Last updated: November 4, 2026

This policy applies to purchases made from TeaWisp at teawisp.com. For return requests or refund questions, please email guomingzhang88@gmail.com.

1. Request a return within 30 days

Please contact us within 30 calendar days after your item is delivered to request a return. Include your order number, the item you wish to return and the reason for your request.

For a change-of-mind return, tea must be unopened, unused and in its original packaging, with the inner product seal intact. Opening the outer shipping carton does not, by itself, make an otherwise eligible item ineligible.

2. Contact us before shipping

Please email us before sending an item back. We will confirm the return instructions and the receiving address. Sending a return without contacting us first may delay identification and processing of your return.

Return recipient and address:

Recipient: Zhang Guoming (张国明)
No. 3 Courtyard, Dahongluochang Street
Xicheng District, Beijing, China
Chinese address: 北京市西城区大红罗厂街3号院
Telephone: +86 186 1385 6812

Do not use an address printed on the shipping parcel unless we have confirmed it for your return.

3. Return shipping costs

Returns are sent to Beijing, China. The buyer is responsible for arranging and paying for return shipping, except where applicable law requires TeaWisp to cover those costs. We recommend using a tracked shipping service and keeping the shipping receipt and tracking number.

For a change-of-mind return, the original outbound shipping charge is not refundable, except where required by applicable law. We do not charge an additional restocking fee.

4. Refunds after receipt and inspection

We issue refunds after we receive and inspect the returned goods and confirm that they meet the applicable return conditions. We will email you with the outcome.

If your return is approved, we will refund the eligible amount to the original payment method within 10 business days after receiving the returned goods, or sooner if required by applicable law. Your bank or payment provider may take additional time to display the refund.

We do not issue a standard return refund solely because a parcel has been posted back. If a return is delayed or lost in transit, contact us with your tracking information so we can review the situation. Any mandatory consumer rights continue to apply.

For refund follow-up, contact guomingzhang88@gmail.com with your order number.

5. Opened tea and product problems

Opened, brewed or partly consumed tea is not eligible for a change-of-mind return, including a return based only on personal taste preferences.

This restriction does not exclude claims involving damaged, defective, unsafe, incorrectly supplied or materially misdescribed goods. Please contact us promptly if there is a problem. Include your order number, a description of the issue and photographs where available.

We will review the issue and arrange the appropriate return, replacement or refund in accordance with applicable law. Please do not consume tea you believe may be unsafe, or mail back an item that is unsafe to ship; contact us for instructions.

6. Your statutory rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot lawfully be excluded. Where applicable law requires a refund without a physical return, different shipping-cost arrangements or a shorter refund deadline, those requirements take priority.

7. Exchanges

We do not offer routine exchanges for change-of-mind purchases. If your purchase is eligible for a return, please follow the return and refund process above. This does not limit any replacement or other remedy for damaged, defective, incorrectly supplied or materially misdescribed goods, or any rights required by applicable law.